What We Collect and Why
When you register, we collect the name, email address and phone number you provide. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet identifier — we do not store your full mobile banking PIN or password.
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We also collect device identifiers, browser type and session logs to keep your account secure and to detect unusual login activity. If you contact our support team, that conversation is stored so we can follow up accurately. We retain account data for as long as your
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account remains active and for a period after closure as required by applicable law. You can request a copy of the data we hold on you, or ask us to correct inaccurate details, by writing to our support channel. Whether this policy applies to you depends
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on your local law and the eligible regions we serve — if you are unsure, check with a local adviser before opening an account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.